But, the juror noted, “there was a person behind every number and I don’t think the corporation was attaching enough importance to that.” To the corporate restaurant giant those 700 injury cases caused by hot coffee seemed relatively rare compared to the millions of cups of coffee served.
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McDonald’s operations manual required the franchisee to hold its coffee at 180 to 190 degrees Fahrenheit.Here is some of the evidence the jury heard during the trial: Liebeck and McDonald’s later reached a confidential settlement. And, to avoid what likely would have been years of appeals, Mrs. The original punitive damage award was ultimately reduced by more than 80 percent by the judge. But the jury’s punitive damages award made headlines - upset by McDonald’s unwillingness to correct a policy despite hundreds of people suffering injuries, they awarded Liebeck the equivalent of two days’ worth of revenue from coffee sales for the restaurant chain. Liebeck to be partially at fault for her injuries, reducing the compensation for her injuries accordingly.
But McDonald’s never offered more than $800, so the case went to trial. Liebeck offered to settle the case for $20,000 to cover her medical expenses and lost income. McDonald’s had received more than 700 previous reports of injury from its coffee, including reports of third-degree burns, and had paid settlements in some cases. Liebeck’s case was far from an isolated event.
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She suffered third-degree burns (the most serious kind) and required skin grafts on her inner thighs and elsewhere. She was wearing sweatpants that absorbed the coffee and kept it against her skin. Liebeck’s injuries were far from frivolous. McDonald’s corporate policy was to serve it at a temperature that could cause serious burns in seconds. The coffee was not just “hot,” but dangerously hot. She had the cup between her knees while removing the lid to add cream and sugar when the cup tipped over and spilled the entire contents on her lap. She was the passenger in a car that was stopped in the parking lot of the McDonald’s where she bought the coffee. Liebeck was not driving when her coffee spilled, nor was the car she was in moving.
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